Answers before you submit, pay, ship, or wait
Understand the journey before you commit.
Review the practical rules for item eligibility, package pricing, payment, timing, mission changes, shipping, claims, gifts, certificates, privacy, and support.
- Submission is not item acceptance
- Package choice is not a mission reservation
- Dates and outcomes are not guaranteed
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Showing 1 result for “prohibited” in Item eligibility.
Item eligibilityWhich items are prohibited or require additional review?
Hazardous, pressurized, flammable, explosive, radioactive, biological, perishable, illegal, restricted, counterfeit, stolen, or improperly owned items are not accepted. Batteries, liquids, powders, magnets, chemicals, medical materials, cultural property, and regulated goods may require additional documentation or may be refused. The written eligibility decision for the specific item controls.
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Search terms such as “payment,” “delay,” “return,” or “certificate” may work better. A tracked support case is the correct route for an order-specific decision.