Answers before you submit, pay, ship, or wait

Understand the journey before you commit.

Review the practical rules for item eligibility, package pricing, payment, timing, mission changes, shipping, claims, gifts, certificates, privacy, and support.

  • Submission is not item acceptance
  • Package choice is not a mission reservation
  • Dates and outcomes are not guaranteed

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3 answers

Showing 3 results in Item eligibility.

Item eligibilityWhat items can be submitted, and when is an item accepted?

Small, solid, lawful, non-hazardous items may be submitted for review. Submission does not equal acceptance. Do not ship an item until Spaceron records written acceptance and provides current shipping instructions. Eligibility can depend on material, dimensions, mass, ownership, lawful possession, provider restrictions, and mission-specific requirements.

Review item eligibility

Baseline commercial disclosure. A current independently approved managed answer can supersede this text.

Item eligibilityWhich items are prohibited or require additional review?

Hazardous, pressurized, flammable, explosive, radioactive, biological, perishable, illegal, restricted, counterfeit, stolen, or improperly owned items are not accepted. Batteries, liquids, powders, magnets, chemicals, medical materials, cultural property, and regulated goods may require additional documentation or may be refused. The written eligibility decision for the specific item controls.

Baseline commercial disclosure. A current independently approved managed answer can supersede this text.

Item eligibilityWhat happens if my item is rejected after review?

The item will not be assigned to a mission. Spaceron records the reason and the available next step, which may include submitting a different item, correcting documentation, returning an item already received, or reviewing the order under the applicable cancellation and refund terms. No flight claim should be made for a rejected item.

Baseline commercial disclosure. A current independently approved managed answer can supersede this text.

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